No, we do not sell clear cases. None of our products come with a clear case included!

Why? Well, because you might already have one AND there are plenty of brands that sell clear cases. We're not a phone case brand, we just sell case inserts. Hence, the name "Case Insert".

We usually restock new and returning designs every Friday at 11 am GMT!

We usually restock on Fridays at 11 am GMT, and, because of your incredible support, everything sells out within MINUTES (which is completely insane).

Please know that we are expanding and making larger batches of stock to keep up with demand. Right now we’re a small team with very limited space. Thank you so much for your patience & support! <3

We don't restock every single design every week because we create new designs weekly. We only bring back certain ones that are in high demand. Many of our designs are also seasonal!

Please remember: we're a small business & have limited space/staff.

We currently only ship to customers in:

• United Kingdom

We are working on opening shipping to the following locations in the next few weeks:

• EU, US, Canada, Australia & Rest of the World

Sign up to our newsletter below to be notified when international orders open!

If you have issues with your order, email order.caseinsert@outlook.com and send a picture or video within 10 days from when it was delivered.

After 10 days, Case Insert can't help with replacements or refunds.

Check the tracking number in your shipping confirmation email. If it hasn't been updated for a while, let us know!

Domestic UK Orders: 1-2 working days processing time + 2-3 days transit = 3-5 days to reach you

EU Orders: CLOSED

International Orders: CLOSED

We have no control over the shipping process once the package leaves our warehouse. Contact the shipping carrier with your tracking number to further locate your package.

We ship out orders Monday-Friday from our warehouse in London. We do not ship over weekends. Our current processing time is 1-2 business days.

Not yet! Watch this space though, we should be open to international orders in a few weeks.

Sign up to our newsletter below to be notified when international orders open!

If your order hasn't shipped, email us right away at order.caseinsert@outlook.com with the correct address. If it's already shipped, you can still reach out to the shipping carrier to redirect it.

Priddier is not responsible for the additional shipping costs that may occur.  

Your package was most likely sent back due to an address issue. Incorrect addresses are the most common reason packages are returned. Once we receive the package, you will be refunded for the order. However, the shipping cost will not be refunded.

You can ask for a return for unused items (not including custom designs) in the original unopened packaging within 10 days of delivery. We don't give refunds for packages that have been opened.

Please email order.caseinsert@outlook.com to request a return. We do not offer prepaid return labels. 

Please email order.caseinsert@gmail.com with your order number and a picture of the incorrect product.

If we still have the original product available, we'll send out a replacement free of charge.

If we don't have the original product available, we'll issue a refund for the incorrect product or offer a substitute.